Voyage Global Solutions LLP

 

At Voyage Global Solutions LLP, we prioritize the timely and secure delivery of all products and services to our valued customers. Our comprehensive shipping policy outlines the process, costs, and guidelines to ensure a smooth and efficient experience for you, whether you’re purchasing through our eCommerce website, GEM (Government e-Marketplace), or platforms like Amazon and Flipkart. Please read the following to understand how we handle your orders:

 

Processing Time: Orders are typically processed within 4-5 business days from the moment we receive your order. Processing time may vary depending on product availability and order complexity.

Shipping Time: Delivery time varies depending on the delivery location and the shipping method chosen at checkout. In most cases, you can expect delivery within 7-14 business days for domestic shipments.

Remote Areas: For orders to remote or less accessible areas, delivery may take up to 30 business days.

We aim to fulfill all orders as quickly and efficiently as possible, but delivery times may vary during peak seasons or due to unforeseen circumstances.

 

We offer multiple shipping methods to cater to your needs:

 

Standard Shipping: The most cost-effective method, ideal for non-urgent orders.

Expedited Shipping: A faster option for those needing quicker delivery.

Same-Day/Next-Day Delivery: Available for select regions and products (subject to availability).

All orders are securely packed and dispatched through trusted shipping partners to ensure timely and safe delivery.

 

Shipping fees are calculated based on the following factors:

 

Order Weight & Dimensions: Heavier or bulkier items may incur higher shipping fees.

Delivery Location: Shipping costs are influenced by the distance from our warehouse to the destination address.

Shipping Method: Expedited and same-day delivery options may come at an additional cost.

Shipping costs will be clearly displayed during the checkout process before you complete your purchase. If you're eligible for free shipping (based on promotions, order value, or specific conditions), the discount will be automatically applied.

 

Once your order is dispatched, you will receive an email with tracking details so you can monitor the progress of your shipment. You can also check the status directly on our website or eCommerce platform (Flipkart/Amazon).

 

Currently, Voyage Global Solutions primarily offers domestic shipping within India. We may offer international shipping on select products and orders upon request. For international orders, additional charges for customs duties and taxes may apply, and delivery times may vary.

 

Please ensure that your shipping address is accurate and complete at the time of placing the order. This includes all necessary details like postal codes, contact numbers, and special instructions. If an order is returned due to an incorrect or incomplete address, you will be responsible for any reshipping fees.

 

Modifications: Once your order is processed, we may not be able to modify your order. Please double-check your order before confirming it.

Cancellations: You can cancel your order before it is dispatched. If the item has already been shipped, you will need to return it after delivery, as per our Return & Refund Policy.

 

While we make every effort to ensure that your products are delivered in perfect condition, there may occasionally be cases of damaged or lost goods. If your item is damaged upon arrival, please contact our customer support team immediately within 48 hours of receipt. We will work with you to resolve the issue and provide a solution, including refunds or replacements.

 

If your order is lost or delayed in transit, we will investigate the situation and keep you updated. In most cases, we will issue a replacement or refund if the delivery issue cannot be resolved.

 

Please refer to our Return & Refund Policy for details on how returns and refunds are handled. Orders can be returned under specified conditions, and refunds will be processed as soon as the returned product is received.

 

Certain products may be subject to shipping restrictions due to:

 

Size, weight, or nature of the product (e.g., hazardous materials, bulky items, or perishable goods).

Legal or regulatory restrictions in certain regions.

If your order contains such restricted items, we will notify you and offer alternatives or cancellations as necessary.

 

Contact Us

If you have any questions or concerns regarding shipping, please feel free to reach out to our Customer Support Team at support@voyageglobalsolutions.com or call us at +91 980956202. We are happy to assist you!

 

Thank you for choosing Voyage Global Solutions LLP—we look forward to serving you!