Voyage Global Solutions LLP

 

Effective Date: 20th October 2024

 

At Voyage Global Solutions LLP, your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use our website, services, and products. By using our website [www.voyageglobalsolutions.com] ("Website") or engaging with our services, you consent to the data practices outlined in this Privacy Policy.

 

We collect both personal and non-personal information to provide you with a better user experience, process orders, and offer support for our products and services.

 

Personal information is information that can identify you directly. We may collect the following personal data when you use our Website or place an order:

 

Name (First and Last)

Email address

Phone number

Billing and shipping address

Payment information (such as credit/debit card details or PayPal account details)

Order history and preferences

Business or job-related information (if applicable)

Non-Personal Information:

Non-personal information refers to data that does not personally identify you. This can include:

 

Device and browser information (e.g., IP address, operating system, browser type)

Usage data (e.g., pages visited, clickstream data)

Cookies and tracking technologies (see our Cookie Policy below)

 

We use the information we collect to provide and improve our services, process your orders, and communicate with you. Specifically, we may use your personal information for the following purposes:

 

Order processing and fulfillment: To process your orders, manage transactions, and deliver products and services.

Customer support: To provide customer service, respond to inquiries, and address any issues or concerns you may have.

Marketing and promotions: To send you marketing communications, offers, and updates about our products and services (only if you opt-in).

Website improvement: To analyze how our Website is used and to enhance the user experience.

Legal compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

 

We prioritize the protection of your personal information and use industry-standard security measures to safeguard it. These include:

 

Encryption: Sensitive personal information, such as payment details, is transmitted securely via encryption (SSL/TLS).

Access Controls: Only authorized personnel have access to your personal information.

Regular Security Audits: We conduct regular security assessments and audits to maintain a high level of protection.

While we strive to protect your information, no data transmission over the internet or storage system can be completely secure. We cannot guarantee the absolute security of your data.

 

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

 

Service providers: We may share your personal information with trusted third-party service providers who help us with order fulfillment, payment processing, shipping, email communication, and website analytics.

Legal compliance: We may disclose your information when required by law, regulation, or legal process (such as in response to a subpoena or court order).

Business transactions: If we merge, acquire, or are involved in a business transfer, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. Cookies are small text files stored on your device that allow us to remember your preferences and actions.

 

Types of Cookies:

Essential cookies: These are necessary for the basic functioning of our website, such as enabling you to add products to your cart and complete a purchase.

Analytics cookies: These help us understand how visitors interact with our website and gather aggregated data to improve its performance.

Marketing cookies: These are used to track your browsing activities and deliver personalized advertising content.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may impact your experience on our website.

 

Our Website may contain links to third-party websites or services, such as social media platforms, payment gateways, or external resources. These third-party sites have their own privacy policies, and we recommend reviewing them. We are not responsible for the content or privacy practices of these third-party websites.

 

You have the following rights regarding your personal information:

 

Access: You have the right to request a copy of the personal data we hold about you.

Correction: You have the right to request corrections to any inaccurate or incomplete personal information.

Deletion: You have the right to request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.

Restriction: You have the right to request the restriction of processing your personal data in certain circumstances.

Objection: You have the right to object to the processing of your personal data for specific purposes (e.g., marketing).

Data Portability: You have the right to request a copy of your data in a structured, commonly used format for transfer to another service.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

 

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer needed for these purposes, we will securely delete or anonymize it.

 

Our Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal data from a child under 18, please contact us immediately, and we will take steps to remove that information.

 

Your personal information may be transferred to and processed in countries outside your country of residence, including countries that may not have the same data protection laws as your country. By using our Website or services, you consent to the transfer of your data to these locations.

 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

 

By using our Website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.