Refund & Return Policy
Voyage Global Solutions LLP
At Voyage Global Solutions LLP, we are committed to providing high-quality products and services to all our customers. In the rare event that you need to return or request a refund for your purchase, we have created this Refund & Return Policy to ensure a straightforward, transparent, and hassle-free process.
1. Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, you may return it under the following conditions:
Eligibility for Return:
The item must be in new, unused, and undamaged condition.
The return must be requested within 7 days from the date of delivery.
All original packaging, labels, and accessories must be included with the returned product.
Products must not be used, altered, or damaged by the customer.
Non-returnable Items:
The following items are not eligible for return:
Customized or personalized items (e.g., engraved products, bespoke solutions).
Perishable goods (e.g., food or beverages).
Software products, digital downloads, or gift cards.
Items marked as final sale or clearance.
Return Process:
- Initiate Return: Contact our Customer Support Team at support@voyageglobalsolutions.com or call +91 9380956202 within 7 days of receiving your order. Please include your order number, product details, and reason for return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
- Pack and Ship: Pack the item securely in its original packaging, including all accessories, and label it with the RAN provided. You are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection: Upon receipt, we will inspect the returned item to ensure it meets the conditions above. If everything is in order, we will process your refund or replacement.
Return Shipping Costs:
Customer-paid returns: In most cases, the customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect product).
Free Returns: If the product is defective, damaged in transit, or incorrect, we will cover the return shipping costs.
2. Refund Policy
We want you to be fully satisfied with your purchase. If your product is eligible for a refund, we will process it promptly.
Eligibility for Refund:
The product must meet the Return Policy criteria mentioned above.
The product must be returned within 7 days of delivery.
The product must be unused, in its original condition, and returned with all packaging and accessories.
Refund Process:
- Refund Request: After receiving the returned item, we will inspect it to ensure it meets the return eligibility. If approved, we will process the refund.
- Refund Method: Refunds will be issued to the original payment method (credit card, debit card, net banking, etc.) used for the purchase.
- Refund Timeframe: Refunds will typically be processed within 7-10 business days after the returned item has been received and inspected. Please note that the time it takes for the refund to reflect in your account may depend on your bank or payment provider.
Partial Refunds:
In some cases, a partial refund may be issued:
If the returned product shows signs of use or damage.
If the item is missing original packaging or accessories.
For restocking fees that may apply for certain products.
Shipping Charges:
Shipping charges are non-refundable unless the return is due to a defect, damage, or error on our part. If your original order qualified for free shipping, the shipping cost will be deducted from your refund amount if the return is made for reasons other than a defect or our error.
3. Defective or Damaged Items
We take great care to ensure that all items are shipped in perfect condition. However, in the event that your product arrives damaged or defective, we will replace it or issue a full refund under the following conditions:
Report Damages/Defects: Notify us within 48 hours of receiving the product. Include your order number, photos of the damaged or defective product, and a description of the issue.
Return Process: We will guide you through the return process and cover all return shipping costs for defective or damaged items.
Once the item is returned, we will either replace it or issue a full refund, including any applicable shipping charges.
4. Order Cancellations
You can cancel your order before it has been shipped. Once the order has been processed or dispatched, cancellations are no longer possible. If you wish to cancel your order, please contact our Customer Support Team immediately.
5. How to Contact Us for Returns/Refunds
For any questions or concerns regarding returns or refunds, please contact us at:
Email: support@voyageglobalsolutions.com
Phone: +91 980956202
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding holidays).
6. Terms & Conditions
By purchasing from Voyage Global Solutions LLP, you agree to our Refund & Return Policy as outlined above. We reserve the right to update, modify, or change our policy at any time without prior notice. Any changes will be reflected here, and it’s your responsibility to review our policy periodically.
Thank you for choosing Voyage Global Solutions LLP. We are committed to ensuring a seamless shopping experience and customer satisfaction with every order.